TERMS AND CONDITIONS
1. TERMS AND CONDITIONS OF USE
The website www.makeupforever.ae (hereafter referred to as the “Website”) is operated by Parfums Christian Dior Emirates L.L.C trading as MAKE UP FOR EVER a limited liability company duly organized under the laws of the United Arab Emirates with headquarters located at PO Box 115962, Dubai, United Arab Emirates whose paid share capital is 2,500,000 United Arabic Dirhams (hereafter referred to as “MAKE UP FOR EVER ”, “we”, “us”, “ours”).
The Website is the exclusive property of MAKE UP FOR EVER , the sole entity authorized to use and exploit the intellectual property rights, individual rights and any other intellectual property right relating to this Website and owned by or expressly licensed to MAKE UP FOR EVER , particularly the brands, drawings, models, copyrights and image rights.
If you have any doubts, questions or suggestions, please send us your comments by email to firstname.lastname@example.org
Purpose and Scope of Application
The purpose of these General Conditions of Contract is to regulate the availability of the information provided in the online store at the Website as well as the commercial transactions that take place between MAKE UP FOR EVER and the users of the domain of the Website.
MAKE UP FOREVER can modify the Website and/or Conditions at any time and without notice whenever it deems it useful or necessary for the Website to function properly. These Conditions must therefore be read before placing each order.
All Website users can print and/or save these Conditions digitally in order to read our Conditions in greater detail.
The MAKE UP FOR EVER Products offered on the Website are distributed exclusively in the United Arab Emirates (hereafter referred to as the “Delivery Zone”).
Any order with a delivery address located outside the Delivery Zone will be rejected during the order process.
MAKE UP FOR EVER can modify the Website and/or the Terms and Conditions at any time and without notice whenever it deems it useful or necessary for the Website to function properly. These Conditions must therefore be read before placing each order. Accordingly, we invite you to regularly check these Terms and Conditions.
All Website users can print and/or save these Conditions digitally in order to read our Conditions in greater detail.
Use of all or part of the Website, particularly for downloading, reproducing, transmitting or representing its content for reasons other than personal, private and noncommercial use, is strictly prohibited.
MAKE UP FOR EVER does its best to ensure that the information published on the Website is accurate and up-to-date and reserves the right to correct its contents at any time.
MAKE UP FOR EVER disclaims all liability for:
(i) any ambiguities, inaccuracies, omissions or damage resulting from a third-party intrusion that has modified the information contained on the Website.
(ii) damage caused by unauthorized third-party access to the Website or the inability to access the Website.
MAKE UP FOR EVER accepts no responsibility for the content of other pages linked to the Website.
The user is hereby informed that MAKE UP FOR EVER may interrupt access to the Website at any time for maintenance, security or any other reason.
You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than MAKE UP FOR EVER (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk. Your Content may be moderated and may take up to 48 hours to be displayed but MAKE UP FOR EVER does not commit to checking all Your Content or Other Content and will not be liable for the same. If you have a complaint about any posts please contact our Customer Service. MAKE UP FOR EVER reserves the right, in its sole discretion, not to publish or to remove any Your Content or Other Content that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data or improperly uses the medium for promoting and advertising businesses.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of Other Content or endorse any opinions expressed via the Website. You understand that by using the Website, you may be exposed to Other Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted or otherwise made available via the Website or broadcast elsewhere.
You retain your rights to Your Content. By submitting, posting or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for MAKE UP FOR EVER to provide, promote, and improve the services it provides and to make Your Content available to other companies, organizations or individuals who partner with MAKE UP FOR EVER for the syndication, broadcast, distribution or publication of Your Content on other media and services, subject to our terms and conditions for Your Content use. Such additional uses by MAKE UP FOR EVER, or other companies, organizations or individuals who partner with MAKE UP FOR EVER, may be made with no compensation paid to you with respect to Your Content.
We may modify or adapt Your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to Your Content as are necessary to conform and adapt Your Content to any requirements or limitations of any networks, devices, services or media. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of MAKE UP FOR EVER , its users and the public.
You may not do any of the following while accessing or using the Website: (i) access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Website by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the Terms and Conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Website, or by scripting the creation of Your Content in such a manner as to interfere with or create an undue burden on the Website.
The purchase of Products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.
In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.
The Website is only available to persons who meet MAKE UP FOR EVER terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to MAKE UP FOR EVER , and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. MAKE UP FOR EVER reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.
By making an offer to purchase Products(s), you expressly authorize MAKE UP FOR EVER to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
2. TERMS AND CONDITIONS OF SALE
· Placing an Order
To place an order, visitors must visit the Website and register as a user, or, instead, place the order as guests without registering as user, by filling out, on both cases the corresponding online form available at all times on the Website and following the instructions indicated on the Website.
To place an order, visitors must add the Product they wish to purchase to the shopping cart before proceeding to the checkout, following the on-screen instructions to complete and submit the order form provided.
you can order up to six (6) items of a Product.
The prices and offers appearing on the Website are valid only for online orders placed on the Website and they may not coincide with the prices and offers available from other distributors of the Products. All prices published on the Website are in United Arabic Dirhams (AED) and inclusive of taxes (including value added tax).
By confirming an order, you expressly acknowledge and accept these Conditions as part of concluding the contract. Unless proven otherwise, the data recorded by the Website constitutes proof of all transactions carried out between MAKE UP FOR EVER and its customers. MAKE UP FOR EVER will store and provide access to the electronic document that formalizes the contract.
Once a purchase is made, MAKE UP FOREVER ’s Customer Service Department will send a purchase receipt by email as soon as possible within 24 hours after the purchase.
MAKE UP FOR EVER will issue a soft copy invoice once the order leaves our warehouses. This can be downloaded by going to the “My orders” section of the “My account” page. MAKE UP FOR EVER warns that sales invoices cannot be modified once issued, without prejudice to your right to obtain a corrected invoice in those cases provided for under current regulations. The invoice will be issued in the name of the individual or company that places the order. It is therefore important to ensure that the order is placed using the correct name.
· Product Availability
The selection of Products offered on the Website is valid as long as the Products appear on the Website, provided that MAKE UP FOR EVER has stock available. As with all ecommerce, stock is updated online. It is therefore possible for stock to run out while completing the purchase process. In such cases, it will not possible to continue the transaction that is underway.
Should a Product be out of stock or temporarily unavailable, MAKE UP FOR EVER will contact you to advise accordingly and offer a new delivery date or cancel the order if the Product cannot be delivered.
MAKE UP FOR EVER reserves the right to modify the Products appearing on the Website at any time and without notice. Notwithstanding the above, MAKE UP FOR EVER shall make its best efforts on offering the client a satisfactory alternative.
· Order Confirmation
After you confirm your order, it will be sent to MAKE UP FOR EVER for processing. You will not be able to modify or cancel your order except under those situations set forth in the Conditions or the provisions established by UAE law.
By confirming your order, you fully accept all the Conditions. You will be sent an email summarizing your order.
· Payment Methods
Prices for MAKE UP FOR EVER Products are indicated in AED and are inclusive of taxes.
MAKE UP FOR EVER reserves the right to modify the prices of the Products on the Website at any time and without notice. Product invoicing will be based on the price list appearing on the Website at the time your order is confirmed, subject to the availability of the Products ordered at that time.
All orders placed on the Website must be paid for immediately when you confirm your order.
We only accept payments by credit card, Apple pay, or cash on delivery Payments made through the Website will be processed online with the corresponding banking institution. The banking institution in question will be responsible for automatically storing and processing the information relative to different orders, including bank card data,
Orders must be paid for in AED. Payments must be made via Mastercard®, Visa®, American Express® or on cash on delivery. Your order will be processed once the purchase and payment processes have been fully completed.
Should any of the Products ordered not be available (see “Product Availability”), MAKE UP FOR EVER shall inform the client about satisfactory alternatives or similar products and, in case the client chooses to give up with the purchase, the amount of the undelivered Products will be refunded to the bank card or PayPal account used to make the purchase, on the understanding that the order has been canceled.
· Product Delivery
Products purchased on the Website can only be delivered within the Delivery Zone.
Any delivery address located outside the Delivery Zone will be rejected during the order process.
Orders using a PO box as the delivery address will not be processed.
The merchandise will be sent to the delivery address within the Delivery Zone specified in the order.
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website, delivery timelines are estimates only. For the count of the delivery times, the following days will not be taken into account: Friday and any bank holiday in the United Arab Emirates. Ordered Products will be delivered during normal working hours at the address provided when placing the order, provided that payment has been confirmed. No deliveries will be made until payment has been received for the Products.
Should you not receive your Product or should the delivery be delayed by more than eight (8) business days, you should contact MAKE UP FOR EVER as soon as possible by clicking on the Website’s “Contact us” tab.
In the event that there is nobody at the address provided to accept delivery of the Products, the courier company will contact you in order to agree upon a new delivery date or a location to pick up the Products.
Every effort will be made to deliver the Products as fast as possible after the order is accepted.
When the order is delivered, you must check to ensure that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, you must indicate the nature of the discrepancy or problem (for example, open package, damaged merchandise) on the delivery note and sign it. You must then contact the customer service by email email@example.com
Upon accepting delivery, ownership of the Products and all risks associated with these are transferred to the recipient.
· Shipping Costs
We offer free standard shipping for all orders. Please note that any incurred express shipping costs are non-refundable.
· Cancellation & Return Policy
In the event that you change your mind after placing an order on the Website, you can cancel your order by contacting us within an hour of receiving your order confirmation and we will do our best to accommodate your request as long as the order has not begun processing for shipment.
For returns, MAKE UP FOR EVER will not refund or exchange any products unless received in defective or faulty condition, or supplied incorrectly.
In case of receiving a faulty or incorrect product, the Customer must contact us once having sent the email to the customer service so that we set up the return with our carrier.
The Products must be returned in their original state and in their complete original packaging and unopened, along with any accessories associated with the Products (promotional gifts included).
MAKE UP FOR EVER has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund. They will be made available to the sender or sent back with postage due on delivery at MAKE UP FOREVER ’s discretion.
MAKE UP FOR EVER disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.The customer is responsible for obtaining proof that the Products have been returned by sending these via certified mail or by any other means that provides a receipt indicating the date the shipment was postmarked and delivered. If you exercise your right to cancel or return your order as per the Return Policy, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract. However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.
After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase. In the case of return of a cash-on-delivery order, the refund will be reimbursed via a coupon code or bank transfer. The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from the Website and shall in no case apply to Products purchased in a physical store.
3. Intellectual Property
The Website is an original, creative work protected by the laws governing the protection of intellectual property. The Website and all the elements that comprise it are the exclusive property of MAKE UP FOR EVER. The reproduction, representation or modification of the Website or any of the elements that comprise it, in whole or in part, is strictly prohibited. The brands and domain names that appear on the Website are the exclusive property of MAKE UP FOR EVER. Any unauthorized reproduction or use of these brands or domain names, regardless of manner or intent, is strictly prohibited. MAKE UP FOR EVER has used all reasonable means to ensure that the information obtained through the Website is accurate. However, we make no guarantee whatsoever as to the accuracy, integrity and up-to-dateness of the aforesaid information. MAKE UP FOR EVER does not provide any explicit or implied guarantee with regard to all or part of its Website. MAKE UP FOR EVER disclaims all liability for any direct or indirect damage of any kind resulting from the use of its Website.All the material contained on the Website (drawings, source code, designs, illustrations, images, photographs, audio, written text, logos, trademarks and other distinctive marks appearing on the Website) is the exclusive property of MAKE UP FOR EVER or any one of its subsidiaries, and is protected by the corresponding intellectual and industrial property rights. Its use, reproduction in whole or in part, distribution, public dissemination, transformation or any other similar or analogous activity is strictly prohibited without the prior written consent of MAKE UP FOR EVER. License to use any of the Website’s content, as granted to the user, is limited to downloading said content for private use, provided the content remains intact.
Use of all or part of the Website, particularly for downloading, reproducing, transmitting or representing its content for reasons other than personal, private and noncommercial use, is strictly prohibitedThe “MAKE UP FOR EVER ” trademark, the logo and all other brands and logos related to MAKE UP FOR EVER appearing on the Website whether registered or not, as well as the domain name, www.makeupforever.ae are and shall remain the exclusive property of MAKE UP FOR EVER . The reproduction, in whole or in part, distribution, public dissemination, transmission, transformation, modification or use of these trademarks, brands and logos, as well as any other similar or analogous activity, for any purpose whatsoever without prior express written consent from MAKE UP FOR EVER is prohibited.
You cannot eliminate any reference to copyright, trademark or other indications related to the property rights contained on the Website or any other content included on the Website. You can make copies of the web pages published on the Website for private or personal use, or on a non-profit or non-commercial basis, provided that any copy made of these web pages retains all notices pertaining to copyright or author’s rights and any other notices pertaining to the property rights contained therein.
MAKE UP FOR EVER respects the intellectual and industrial property rights of third parties. Therefore, if you believe that this Website may be violating your rights, please contact MAKE UP FOR EVER via the following email address: or by regular mail at the following address:
4. Limitation of Liability
Given the dynamic and ever-changing nature of the information and services supplied on the Website and despite our best efforts, MAKE UP FOR EVER cannot guarantee the complete veracity, accuracy, reliability, usefulness and/or up-to-dateness of the Website’s content.
The information may undergo periodic changes without prior notice in order to expand, improve, correct or update the Contents.
MAKE UP FOR EVER disclaims all liability for any possible damages that may result from the lack of availability and/or continuity of the Website or the services it offers.
MAKE UP FOR EVER makes no guarantee that the Website is free of viruses or other elements that may affect your computer. MAKE UP FOR EVER disclaims all contractual or extracontractual liability with regard to any person or company that uses the Website and suffers damages of any type due to computer viruses or any other type of computer program/code.
MAKE UP FOR EVER disclaims all liability for:
(i) any ambiguities, inaccuracies, omissions or damage resulting from a third-party intrusion that has modified the information contained on the Website; or
(ii) damage caused by unauthorized third-party access of the Website or the inability to access the Website.
You agree, at our request, to defend, indemnify, and hold harmless MAKE UP FOR EVER and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. MAKE UP FOR EVER reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.
You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that MAKE UP FOR EVER cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside MAKE UP FOR EVER ’s control, such as, for example, transmission and telecommunication links between MAKE UP FOR EVER and you and between MAKE UP FOR EVER and other systems and networks.
MAKE UP FOR EVER may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. MAKE UP FOR EVER is not liable for any modification to or suspension or interruption of the Website.
OUR WEBSITE IS PROVIDED BY MAKE UP FOR EVER ON AN “AS IS” AND “AS AVAILABLE” BASIS. MAKE UP FOR EVER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MAKE UP FOR EVER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, MAKE UP FOR EVER DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.
LIMITATION OF LIABILITY
Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.
The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL MAKE UP FOREVER OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MAKE UP FOREVER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL MAKE UP FOR EVER BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION
5. Applicable Law and Jurisdiction
the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.
These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.
These Terms and Conditions are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.